OUR POLICY

NOTICE

Please allow 14 days advance notice when booking a spa party or special event. Be sure to call for availability. A 2GoSpa Agreement must be signed along with a paid deposit before your event is considered "booked" on our calendar. All services must be paid in full prior to event.

What is your payment and cancellation policy?

2GoSpa is a hospitality service, similar to catering, therefore packages/services must be paid in full in advance. Reservations should be made a minimum of 14 days prior to your 2GoSpa event by submitting a reservation request form or on the phone with a 2GoSpa staff member.  We may be able to provide services with less than 14 days notice subject to availabilty.  A 50% deposit is required at the time of booking to reserve your scheduled date and time.  We accept Visa, Mastercard and Business Checks.  All balances, in full, are due in advance of your event. "No Shows" will be charged the full service amount and become the responsibility of the host.  A signed contract and deposit are required for a booked event to be "reserved."

Staff Arrival

Our spa professionals will arrive prior to the start of your event to setup.

Travel Fees

Travel fees may be incurred depending on distance.

First 20 miles - $15

20-30 miles: $25

30-40 miles: $35

40+ miles:  Call for quote

What about gratuities?

Gratuities are not included in our prices.  It is customary to give a 20% gratuity to your spa technician for great service. For spa parties of 6 or more a 20% gratuity is added to the total cost at the time of booking.

Are there a minimum number of people required for a Spa Party?

We required 6 or more people for a spa party or event.  A minimum of three hours is also required.

Who provides the services?

2GoSpa staff is among the finest in the industry.  We provide insured, licensed therapists and certified specialists in their field.  You can expect professionalism and quality assurance.  All services and products are salon grade, linens are always clean and 2GoSpa staff is well trained, experienced, reliable and courteous.  Excellent customer service is our priority!

Guest Arrival

Please ensure that your guests arrive on time.  Our spa parties start promptly at the designated time.  It is crucial that we begin on time so everyone can enjoy the fun.  We have several parties booked in one day and cannot go back on activities for late comers (for example:  if we are done with facials and are now in the middle of manicures we cannot stop in the middle of that activity to go back and do a facial for a late comer).

Parking

Parking for 2GoSpa staff and therapists to be provided by client.  Any parking fees are the sole responsibility of the client and must be paid in full prior to the event.

How many technicians do you bring to each 2GoSpa Party?

Each 2GoSpa party is different and the amount of staff at each event is dependent on a number of factors; including your final headcount, duration of the party, duration of the services and the types of services you are receiving.  2GoSpa will make sure the appropriate amount of staff we feel you need to meet all of your event requirements are provided.  And remember it's a party!  Be sure to leave room for food, drink, chit-chat and most of all fun!

What is included in my spa party?

Music and candles are provided to create atmosphere for massage and facials.  2GoSpa brings it all.  We provide our own massage tables, linens, mani/ pedi supplies, you name it.  Robes may be provided for each guest to be worn during the party when ordered in advance.  For an additional charge we will provide robes and slippers for your guests to take home as keepsake items.  Guests love them!